Welcome to our quirky returns policy! We know that sometimes even the most carefully chosen quirky gift might need a change. At Yellow Octopus Store, we want your return experience to be as delightful as discovering our unique board games and superhero collectibles!
📦Our Promise: If you’re not completely thrilled with your purchase, we’ll make it right! Most items can be returned within 15 days of delivery.
🔄 How to Return an Item
Returning an item is as easy as playing one of our board games! Just follow these simple steps:
- Contact Our Quirky Team: Email us at [email protected] within 15 days of receiving your order
- Fill Out Our Return Form: We’ll send you a simple form to complete (or use the template below!)
- Package Your Item: Place the item in its original packaging with all tags and accessories
- Ship It Back: Send your package to our quirky headquarters:
Yellow Octopus Store Returns
4365 Browning Lane
INDIANAPOLIS, IN 46201
USA
📝 Return Request Template
Subject: Return Request – [Your Order Number]
Email to: [email protected]
Hello Quirky Team!
I’d like to request a return for my recent order:
Order Number: [Your order number]
Product Name: [Name of product you’re returning]
Reason for Return: [Please briefly explain why you’re returning the item]
Preferred Resolution: [Refund / Exchange for different item]
If Exchange: [Which product would you prefer instead?]
I understand I have 15 days from delivery to return this item.
Looking forward to hearing from you!
Best,
[Your Name]
💰 Refund Information
Once we receive your returned item, here’s what happens:
- ⏱️Processing Time: 3-5 business days after we receive your return
- 💳Refund Method: Your refund will be processed to your original payment method (Visa, MasterCard, JCB, or PayPal)
- 📧Notification: We’ll email you when your refund has been processed
- 🚫Shipping Costs: Original shipping fees are non-refundable
🔄 Exchange Process
Found something else you love in our quirky collection? We’d be happy to exchange your item!
- Exchanges are subject to product availability
- Price differences will be refunded or charged accordingly
- We’ll cover standard shipping for your replacement item!
🚫 Non-Returnable Items
To keep things fair and hygienic for all our quirky customers, some items cannot be returned:
- Beauty Products (for health and safety reasons)
- Personalized or Custom-Made Items
- Opened Board Games (unless defective)
- Items without original packaging or tags
- Items damaged due to misuse or normal wear and tear
📦 Return Shipping
You’re responsible for return shipping costs unless the item arrived damaged or defective. We recommend using a trackable shipping service and keeping your receipt until your return is processed.
💡Pro Tip: Keep your shipping receipt! If your return gets lost in transit, we’ll need that tracking information to help you.
❓ Frequently Asked Questions
Q: What if my item arrived damaged?
A: Oh no! Please contact us immediately at [email protected] with photos of the damage. We’ll send a replacement right away!
Q: How long do I have to return an item?
A: You have 15 days from the delivery date to request a return.
Q: Can I return sale items?
A: Yes! Sale items follow the same return policy as regular-priced items.
Q: What if I received the wrong item?
A: Our apologies! We’ll send you the correct item immediately and provide a prepaid return label for the incorrect item.
📞 Need Help?
Our quirky customer service team is here to help with any return questions! Reach out to us at:
Email: [email protected]
Address: 4365 Browning Lane, INDIANAPOLIS, IN 46201 USA
We’ll respond faster than you can say “I need to return this quirky lighting!”
Thank you for shopping at Yellow Octopus Store – where your happiness is our favorite quirk! 🐙