Welcome to our delightfully quirky shipping and returns policy! We know that finding the perfect quirky gift should be as fun as receiving it, and we’re here to make sure your experience with us is nothing short of wonderful!
📦 Shipping Information
⏱️Order Processing: 1-2 business days
We work extra fast (like a speedy superhero!) to get your quirky treasures ready for their journey to you!
Shipping Methods:
- Standard Shipping – $12.95
Delivered via DHL or FedEx
📍 Delivery: 10-15 days after shipping - Free Shipping – Orders over $50
Delivered via EMS
📍 Delivery: 15-25 days after shipping
🌎Shipping Areas: We ship worldwide! (Excluding some remote areas and parts of Asia – we’ll let you know if there are any delivery limitations for your location)
🔄 Returns & Exchanges
We want you to be as thrilled with your purchase as we are with our collection of board games, superhero collectibles, and quirky lighting! If something isn’t quite right, we’re here to help.
Our Return Promise:
If you’re not completely delighted with your purchase, we’ll make it right! Most items can be returned within 15 days of delivery.
📋 How to Return an Item
Returning an item is as easy as playing one of our fun board games! Just follow these simple steps:
- Contact Our Quirky Team: Email us at [email protected] within 15 days of receiving your order
- Fill Out Our Return Form: We’ll send you a simple form to complete
- Package Your Item: Place the item in its original packaging with all tags and accessories
- Ship It Back: Send your package to our quirky headquarters:
Yellow Octopus Store Returns
4365 Browning Lane
INDIANAPOLIS, IN 46201 USA
💸 Refund Information
Once we receive your returned item, here’s what happens:
- Processing Time: 3-5 business days after we receive your return
- Refund Method: Your refund will be processed to your original payment method (Visa, MasterCard, JCB, or PayPal)
- Notification: We’ll email you when your refund has been processed
- Shipping Costs: Original shipping fees are non-refundable
🔄 Exchange Process
Found something else you love in our quirky collection? We’d be happy to exchange your item!
- Exchanges are subject to product availability
- Price differences will be refunded or charged accordingly
- We’ll cover standard shipping for your replacement item!
🚫 Non-Returnable Items
To keep things fair and hygienic for all our quirky customers, some items cannot be returned:
- Beauty Products (for health and safety reasons)
- Personalized or Custom-Made Items
- Opened Board Games (unless defective)
- Items without original packaging or tags
- Items damaged due to misuse or normal wear and tear
📦 Return Shipping
You’re responsible for return shipping costs unless the item arrived damaged or defective. We recommend using a trackable shipping service and keeping your receipt until your return is processed.
💡Pro Tip: Keep your shipping receipt! If your return gets lost in transit, we’ll need that tracking information to help you.
❓ Frequently Asked Questions
Q: What if my item arrived damaged?
A: Oh no! Please contact us immediately at [email protected] with photos of the damage. We’ll send a replacement right away!
Q: How long do I have to return an item?
A: You have 15 days from the delivery date to request a return.
Q: Can I return sale items?
A: Yes! Sale items follow the same return policy as regular-priced items.
Q: What if I received the wrong item?
A: Our apologies! We’ll send you the correct item immediately and provide a prepaid return label for the incorrect item.
📞 Need Help?
Our quirky customer service team is here to help with any shipping or return questions!
Email: [email protected]
Address: 4365 Browning Lane, INDIANAPOLIS, IN 46201 USA
We’ll respond faster than you can say “I need to return this quirky lighting!”
Thank you for shopping at Yellow Octopus Store – where your happiness is our favorite quirk! 🐙